At TawonLiar.com, we proudly offer shipping services to both domestic (Indonesia) and international destinations. As the official store of the Tawon Liar® brand, we are committed to ensuring your order is delivered safely, efficiently, and transparently.
1. Shipping Coverage
- Domestic Shipping: We deliver to all regions within Indonesia via trusted courier partners (e.g., JNE, J&T, SiCepat).
- International Shipping: We ship to select international countries via international logistics providers (e.g., DHL, EMS).
- If your country is not listed at checkout, please contact our support team to confirm availability.
2. Order Processing (Handling Time) & Cut-Off Time
To ensure accurate delivery estimates, please note our processing schedule:
- Order Cut-Off Time: 2:00 PM WIB (Western Indonesia Time / GMT+7). Orders placed after this time will be processed on the next business day.
- Operating Days: Our fulfillment center operates from Monday to Friday (excluding weekends and public holidays).
- Handling Time: All orders are processed within 1 to 2 business days after payment confirmation.
3. Estimated Delivery Time (Transit Time)
Delivery times begin after the handling period has been completed. Transit times are calculated in business days (Monday to Friday):
- Indonesia (Domestic): 1 to 5 business days, depending on the destination region.
- International: 7 to 14 business days, depending on the destination country and selected courier service.
Note: Delays may occur due to customs inspections, local public holidays, or severe weather conditions. We are not responsible for external transit delays beyond our control.
4. Shipping Fees
- Shipping costs are calculated automatically at checkout based on the destination, weight, and delivery method you choose.
- We do not charge any hidden handling or packaging fees; you only pay the exact carrier rate.
- Occasionally, free shipping promotions may be available and will be clearly stated on the website.
5. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to trace your package.
- You can also track your order directly from your account dashboard or the respective courier's website.
6. Customs, Duties & Import Taxes
- For international orders, import duties, taxes, and other customs fees may apply upon arrival in the destination country.
- Customers are entirely responsible for paying any applicable customs duties or import taxes. TawonLiar.com is not liable for delays, costs, or package seizures resulting from customs clearance procedures in your country.
7. Incorrect Address or Delivery Failure
- Please ensure all shipping information is accurate before finalizing your order.
- We are not responsible for delivery failures or lost packages caused by incorrect, incomplete, or invalid addresses provided by the customer.
- If an order is returned to us due to an invalid address or failure to collect, reshipping fees will apply at the customer's expense.
8. Lost or Damaged Packages
- If your package is lost in transit or arrives visibly damaged, please contact us within 48 hours of the delivery date.
- We will assist you in filing a claim with the shipping carrier and work to provide a replacement or refund where appropriate based on the carrier's investigation.
9. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our support team:
- Email: [email protected]
- Phone: +62-858-0858-1977
- Contact Form: Contact Us
Last updated: June 14, 2026