At TawonLiar.com, we proudly offer shipping services to both domestic (Indonesia) and international destinations. As the official store of the Tawon Liar® brand, we are committed to ensuring your order is delivered safely, efficiently, and transparently.
1. Shipping Coverage
- Domestic Shipping: We deliver to all regions within Indonesia via trusted courier partners (e.g., JNE, J&T, SiCepat, etc.).
- International Shipping: We ship to select international countries via international logistics providers (e.g., DHL, EMS, or other tracked postal services).
- If your country is not listed at checkout, please contact our support team to confirm availability.
2. Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Time
- Indonesia (Domestic): 1–5 business days depending on the destination.
- International: 7–14 business days depending on the country and courier service.
- Delays may occur due to customs inspections, public holidays, or courier backlogs. We are not responsible for external delays beyond our control.
4. Shipping Fees
- Shipping costs are calculated automatically at checkout based on the destination, weight, and delivery method.
- Occasionally, free shipping promotions may be available and will be clearly stated on the website.
5. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link.
- You can also track your order directly from your account dashboard or the courier's website.
6. Customs & Import Duties
- For international orders, import duties, taxes, and other fees may apply upon arrival in the destination country.
- Customers are responsible for paying any such charges. TawonLiar.com is not liable for delays or costs resulting from customs clearance procedures.
7. Incorrect Address or Delivery Failure
- Please ensure all shipping information is accurate before placing your order.
- We are not responsible for delivery failures caused by incorrect or incomplete addresses provided by the customer.
- If an order is returned due to an invalid address, reshipping fees may apply.
8. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery confirmation.
- We will assist you in filing a claim with the courier and provide a replacement or refund where appropriate.
9. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact our support team:
- Email: [email protected]
- Phone: +62-858-5444-6677
- Contact Form: Contact Us
Last updated: July 1, 2025